1. General provisions
1.1. These rules for the purchase/sale of goods (hereinafter – the Rules) are a legal document binding on the Parties, which sets out the rights, obligations and liability of the Buyer and the Seller when the Buyer purchases goods in the online shop.
1.2. The Seller reserves the right to change, amend or supplement these Rules at any time, taking into account the requirements of legislation. The Buyer is informed of any changes on the website of the UAB Joksita online shop. When the Buyer shops in the online shop, the Rules in force at the time the order is placed apply.
1.3. The following have the right to purchase in the online shop:
1.3.1. Natural persons with legal capacity, i.e. persons who have reached the age of majority and whose legal capacity has not been restricted by a court;
1.3.2. Minors aged 14 to 18, only with the consent of their parents or guardians, except where they are able to dispose of their own income independently;
1.3.3. Legal entities;
1.3.4. Authorised representatives of all the persons listed above.
1.4. By approving the Rules, the Seller also guarantees that, pursuant to point 1.3. of the Rules, the Buyer has the right to purchase goods in the UAB Joksita online shop.
1.5. The contract between the Buyer and the Seller is deemed concluded from the moment the Buyer, having filled the shopping cart in the UAB Joksita online shop, specified the delivery address, chosen the payment method and read the Seller's Rules, clicks the "Confirm order" button (see point 5. "Ordering of goods, prices, payment procedure and terms").
1.6. Every contract concluded between the Buyer and the Seller is stored in the UAB Joksita database.
2. Privacy policy and personal data protection
2.1. The Buyer can order goods in the UAB Joksita online shop:
2.1.1. By registering in the UAB Joksita online shop – entering the data requested during registration;
2.1.2. Without registering in the UAB Joksita online shop.
2.2. When ordering goods in the ways provided for in point 2.1. of the Rules, the Buyer must enter, in the relevant information fields provided by the Seller, the Buyer's personal data necessary for the proper fulfilment of the order: first name, surname, exact delivery address, telephone number and email address.
2.3. By accepting these Rules, the Buyer agrees that the Buyer's personal data provided in point 2.2. will be processed for the purposes of selling goods/services in the UAB Joksita online shop, analysing the Seller's activities and direct marketing.
2.4. By agreeing that the Buyer's personal data will be processed for the purpose of selling goods/services in the Seller's online shop, the Buyer also agrees to receive, at the email address and telephone number provided, information messages necessary to fulfil the order.
2.5. When registering in the UAB Joksita online shop and ordering goods, the Buyer undertakes to keep their login details safe and not to disclose them to anyone.
2.6. The Buyer agrees that the personal data they voluntarily provide in the registration form will be processed in accordance with these Rules.
2.7. The Buyer has the right to access their personal data and the right to request that incorrect, incomplete or inaccurate personal data be corrected, blocked or deleted by writing an email to UAB Joksita at info@joksita.lt or by calling +370 614 11652. In such a case the Seller must fulfil the Buyer's request without delay and no later than within 5 working days.
2.8. The Buyer has the right to receive information on the sources from which and the type of personal data collected, the purpose for which it is processed, and the recipients to whom it is or has been provided at least during the last year.
2.9. The Buyer has the right to request that their personal data be corrected or destroyed, or that the processing of their personal data (except storage) be suspended, where the data is processed in breach of the law.
2.10. The data controller recognises and respects the right to privacy of every Buyer who registers in the UAB Joksita online shop. The data controller collects and uses the Buyer's personal data (company name or first name and surname, address, telephone number, email address and other information entered in the online shop registration form) to process orders for goods or services or to fulfil other contractual obligations undertaken. When placing an order or registering, the customer agrees to the rules for the purchase and sale of goods, point 2.3. of which states that by accepting these Rules the Buyer agrees that the personal data provided by the Buyer will be processed for the purposes of selling goods and services in the UAB Joksita online shop, analysing the Seller's activities and direct marketing. This also includes sending advertising and information messages; by registering, the Buyer agrees to receive newsletters and similar material, which the Buyer has every right to opt out of.
2.11. The data controller undertakes not to disclose the Buyer's personal data to third parties, except to the data controller's partners providing delivery or other services related to the proper fulfilment of the Buyer's order. In all other cases, the Buyer's personal data may be disclosed to third parties only in accordance with the procedure established by the legislation of the Republic of Lithuania.
2.12. Personal data is processed using secure measures that protect it from unlawful destruction, disclosure or other unlawful actions.
2.13. The personal data of persons who have consented to the use of their data for direct marketing purposes is stored in the active database and used for direct marketing purposes for 2 years. The Buyer's data is stored for 2 years from the last purchase. After this period, the customer's data is (automatically) destroyed. The automatic destruction of personal data is supervised by a responsible person.
3. Rights and obligations of the Buyer
3.1. The Buyer has the right to purchase goods in the UAB Joksita online shop in accordance with the procedure set out in these Rules and in other information sections of this online shop.
3.2. The Buyer has the right to withdraw from the contract for the purchase/sale of goods with the UAB Joksita online shop by notifying the Seller in accordance with point 8. of these Rules (return of goods and money) no later than within 14 (fourteen) days from the day the item was delivered, except where withdrawal from the contract is not permitted under the laws of the Republic of Lithuania (information on the website of the public institution "Vartotojų centras" https://www.vartotojucentras.lt/istatymas.php?id=1038, "Specific features of the return and exchange of non-food products", point 18).
3.3. The Buyer may exercise the right provided for in point 3.2. of the Rules only if the item has not been damaged, its appearance has not changed substantially and it has not been used.
3.4. The Buyer undertakes to accept the ordered goods and pay the agreed price for them.
3.5. If the data provided in the Buyer's registration form changes, the Buyer must update it without delay.
3.6. The Buyer undertakes not to pass on their login details to third parties. If the Buyer loses their login details, they must immediately inform the Seller using the means of contact given in the "Contacts" section (by phone/email).
3.7. By using the UAB Joksita online shop, the Buyer agrees to these purchase and sale Rules and undertakes to comply with them and not to violate the legislation of the Republic of Lithuania.
4. Rights and obligations of the Seller
4.1. The Seller undertakes to provide all conditions for the Buyer to make proper use of the services offered by the UAB Joksita online shop.
4.2. If the Buyer attempts to harm the stability and security of the Seller's UAB Joksita online shop or breaches their obligations, the Seller has the right, immediately and without warning, to restrict or suspend the Buyer's access to the online shop or, in exceptional cases, to cancel the Buyer's registration.
4.3. The Seller undertakes to respect the Buyer's right to privacy of the Buyer's personal information provided in the UAB Joksita online shop registration form.
4.4. The Seller undertakes to deliver the goods ordered by the Buyer to the address specified by the Buyer.
5. Ordering of goods, prices, payment procedure and terms.
5.1. The Buyer can shop in the UAB Joksita online shop 24 hours a day, 7 days a week, unless the online shop is unavailable due to technical maintenance.
5.2. The contract takes effect from the moment the Buyer clicks the "Confirm order" button and the Seller, having received the order, confirms it by sending a confirmation email to the email address provided by the Buyer.
5.3. Prices of goods in the UAB Joksita online shop and in the generated order are given in euros, including VAT.
5.4. The Buyer pays for the goods in one of the following ways:
5.4.1. Payment in advance using a pre-filled form, by bank transfer via the secure OPAY payment system – by choosing one of the logos of the bank you use shown in the payment window, you pay without entering any additional data. When this link is selected, the customer is redirected to their bank's system, where they only need to log in and confirm the payment of the final amount generated in the order for the selected goods. The order form is filled in automatically, and in this case the Seller is informed of the successful payment immediately, regardless of the online banking system used and/or the time of day. This speeds up the preparation, dispatch and receipt of the goods. Lower transfer fees apply when paying via the OPAY payment system. Customers paying this way are subject to all the conditions, privileges and rules applied by the intermediary OPAY. More information at www.opay.lt
5.4.2. Payment by ordinary bank transfer – this is advance payment, where the Buyer makes a local payment transfer directly to the UAB Joksita Swedbank AB bank account. The bank details for the transfer are provided before the order is confirmed and are also shown on the pro forma and VAT invoices. Customers who do not use online banking can print the invoice and make the transfer at their bank branch. In the "Payment purpose" field of the payment form, the Buyer must enter the order number given in the order confirmation email. Bank charges for transferring money to the UAB Joksita Swedbank AB account are not included in the customer's invoice for the goods. The Seller is not responsible for the application and/or amount of such charges. Before making a bank transfer, make sure you have confirmed the order and received an email confirming it; otherwise the order is not registered in the system. Please note! When paying this way, funds are credited only according to the standard procedure of your online banking provider (your bank), and transfers are credited only at certain intervals on certain days. A customer paying this way must be familiar with the duration and accuracy of fund transfers under the rules of their bank; in this case the Seller is not responsible for the time it takes for funds to be credited, and order processing begins only once the funds have reached the UAB Joksita Swedbank AB bank account.
5.5. A Buyer who has chosen payment by bank transfer undertakes to pay for the goods without delay, as the parcel is prepared and the dispatch period starts only once payment for the goods has been received.
5.6. The Seller issues the Buyer with an electronic invoice; the pro forma invoice is sent to the email address provided immediately after the order is confirmed. The final invoice is issued after payment; a paper copy of this invoice is handed over with the goods, and an electronic copy is sent by email.
6. Delivery of goods
6.1. Goods are delivered by Venipak courier throughout Lithuania – €9.99 incl. VAT per order, regardless of the quantity of goods. Delivery is made to the address specified by the Buyer anywhere in Lithuania, except the Curonian Spit. When ordering goods to the Curonian Spit, please contact us by email and we will let you know the delivery price for your particular case.
6.2. A Buyer who has chosen the delivery service when ordering undertakes to specify the exact delivery location.
6.3. The Buyer undertakes to accept the goods personally. If the Buyer cannot accept the goods personally and the goods have been delivered to the specified address, the Buyer has no right to make claims against the Seller regarding delivery of the goods to the wrong person.
6.4. All goods are delivered by the Venipak service to the address given in your order information.
6.5. Parcels are delivered to customers on working days in three time windows, for your convenience.
6.5.1. If the customer wishes to receive the goods urgently, the customer must contact the Seller to discuss additional delivery options. The Seller may deliver the goods personally for an additional fee. To receive the goods by other means, please contact the customer service department tel. +370 614 11652, info@joksita.lt
6.6. It is not possible to specify an exact delivery time to the courier (except where the Buyer makes a separate delivery arrangement with the Seller under point 6.5.1 of these Rules).
6.7. The estimated delivery time in days is given in each product description.
6.8. If the goods are in stock, we deliver within 1–3 working days; if the goods are not in stock, the delivery time is agreed individually. These terms are estimates and do not apply where the required goods are not in the Seller's warehouse and the Buyer is informed of the shortage of the ordered goods. The Buyer also agrees that in exceptional cases delivery of the goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such a case, the Seller undertakes to contact the Buyer without delay and agree on the delivery conditions.
6.9. Where goods are delivered from warehouses in other countries, delivery may take longer; the supply time is communicated individually in each case.
6.10. If an item is delivered under an individual order, individually agreed delivery times apply. Delivery times for different items may vary.
6.11. Ordered goods are always delivered in a single shipment, and the Buyer is informed individually about the delivery times of different goods. Several ordered items may be delivered in separate shipments at the customer's request for an additional standard delivery fee in accordance with point 6. of these Rules.
6.12. In all cases, the Seller is released from liability for failure to meet delivery deadlines if the goods are not delivered to the Buyer, or are delivered late, through the fault of the Buyer or due to circumstances beyond the Seller's control.
6.13. On delivery, you must check the external condition of the parcel while the courier is still present. If you notice even the slightest damage to the parcel, you must note the damage or refuse to accept the parcel.
6.14. Once the parcel has been accepted and the manifest signed without remarks, the parcel is deemed to have been delivered in good condition, and in that case claims regarding external damage to the goods will no longer be accepted. In any case, the warranty obligations for the goods remain in force.
6.15. The Buyer must in all cases immediately inform the Seller if the parcel is delivered in damaged packaging, or if it contains goods that were not ordered, the wrong quantity or an incomplete set.
6.16. In all cases, if the Buyer notices damage to the packaging on delivery, they must note it on the delivery document provided by the courier or draw up a separate report on the damage. The Buyer must do this in the presence of the courier. If this is not done, the Seller is released from liability to the Buyer for damage to the goods related to packaging damage that the Buyer did not note on the courier's delivery document.
6.17. For delivery of goods outside Lithuania, please contact us by email at info@joksita.lt and we will write to you personally about the delivery conditions and price.
6.18. An additional fee applies, without exception, to deliveries to the Curonian Spit. When delivering a parcel to the Curonian Spit, we will contact you personally.
7. Quality and warranty of goods, warranty service
7.1. The details of each item sold in the UAB Joksita online shop are given in the product description next to each item. A standard European Union 24-month warranty applies to the goods.
7.2. The Seller is not responsible if the colour, shape or other parameters of goods shown in the online shop do not match the actual size, shape and colour of the goods due to the characteristics of the display used by the Buyer.
7.3. For certain types of goods, the Seller provides a quality warranty valid for a certain period, the specific term and other conditions of which are stated in the descriptions of those goods.
7.4. Where the Seller does not provide a quality warranty for certain types of goods, the warranty provided for by the relevant legislation applies.
7.5. Directive 1999/44/EC, which applies throughout the EU, provides for a warranty period of no less than 24 months. In certain cases the manufacturer may set a shorter or longer period. In such a case, the warranty period set by the manufacturer applies.
7.6. When submitting an item for warranty repair, a warranty service form must be completed.
7.6.1. The warranty service form must be completed and genuinely signed, and true and valid data must be entered in it. If such data is not provided, or the form is not completed or signed, claims are not accepted.
7.6.2. The warranty service form must be duly sent to the customer service email info@joksita.lt, and you must wait for the service specialists to contact you (within 5 working days). The subject line of the email must state "Garantinis Aptarnavimas" (Warranty service) and the order number, e.g.: Garantinis Aptarnavimas 12345. The order number is given on the invoice and in order-related emails and text messages.
7.6.3. Delivery of goods for warranty service is at the Buyer's expense. Goods for warranty service are collected by a courier ordered by UAB Joksita. After the warranty service, an invoice is issued for collection and return, and the repaired item is not returned to the Buyer until it has been paid.
7.6.3.1. When warranty service is ordered, UAB Joksita completes all the necessary documents related to transporting the item. The customer does not need to fill in, print, stick anything on the packaging or track anything. In case of additional reservations or problems, UAB Joksita managers contact the customer personally.
7.6.3.2. The courier is called within 1–5 working days after receipt of the form. The courier usually announces their arrival by phone; the customer must prepare and pack the goods before the courier arrives.
7.6.4. The Buyer undertakes to pack the goods for transport properly and securely. UAB Joksita accepts no liability for damage incurred during transport of improperly packed goods returned for warranty service.
7.7. Warranty service is carried out by an authorised UAB Joksita service centre; the warranty inspection is carried out within 5 working days of receipt of the goods for repair.
7.8. Warranty repair is carried out within two weeks (ten working days); however, in unforeseen circumstances, when the necessary parts are imported from the manufacturer, the warranty repair may take longer, and the customer is informed of this.
7.8. The manufacturer's warranty does not apply to parts of goods subject to natural wear.
7.9. If a fault is found that does not qualify for warranty, caused by the user and/or improper use, the customer pays for the repair, the parts needed to fix the fault and any additional work. The customer is informed of the charges, and any paid work is carried out only at the customer's request and with their consent. An invoice is issued for such work, and the repaired product is not returned to the customer until it has been paid.
7.9.1. If a fault is found that does not qualify for warranty, caused by the user and/or improper use, and the Buyer declines the paid repair, the Buyer pays the cost of returning the goods.
7.10. If a major fault, damage due to a manufacturer's error, a manufacturing defect or any other quality non-conformity requiring repair by the manufacturer is found, the product is immediately replaced with a new one, regardless of how long it has been used, provided the warranty period is still valid.
7.11. The customer always has the right to contact UAB Joksita, and we will do our best to provide prompt assistance or the necessary information about the repair of the item. When contacting us, please provide the order number, date of purchase, and the Buyer's name and surname or company name.
7.12. If an item is defective, you can return or exchange it within 14 calendar days from the date of purchase (receipt of the item) in accordance with section 8. of these Rules.
8. Return and exchange of goods and/or money
If you wish to cancel an order whose goods you have not yet received, or to cancel certain item(s) from an order that has been paid but not yet fulfilled and get your money back, please fill in this form. Otherwise, please follow the rules below:
8.1. Defects of goods sold are remedied, and defective goods are exchanged or returned in accordance with the Rules for the Return and Exchange of Items approved by Order No. 217 of the Minister of Economy of the Republic of Lithuania of 29 June 2001 "On the approval of the Rules for the Return and Exchange of Items", except where withdrawal from the contract is not permitted under the laws of the Republic of Lithuania (where the contract concerns the sale of hygiene goods – bedding items; more information on the website of the public institution "Vartotojų centras" https://www.vartotojucentras.lt/istatymas.php?id=1038, "Specific features of the return and exchange of non-food products", point 18). Money for returned goods is in all cases transferred only to the payer's bank account.
8.2. To return goods under point 8.1. of the Rules, the Buyer may do so within 14 (fourteen) calendar days from the day the goods were delivered to the Buyer by completing and sending the Seller a returns form.
8.2.1. The returns form must be completed and genuinely signed, and true and valid data must be entered in it. If such data is not provided, or the form is not completed or signed, claims are not accepted.
8.2.2. The returns form must be duly sent to the customer service email info@joksita.lt, and you must wait for the service specialists to contact you (within 2 working days). The subject line of the email must state "Prekių grąžinimas" (Return of goods) and the order number, e.g.: Prekių grąžinimas 12345. The order number is given on the invoice and in order-related emails and text messages.
8.2.3. Money is refunded to the bank account no later than within 10 working days, counted from the day the goods are received back at the warehouse.
8.2.4. Return and/or exchange of defective goods is free of charge. Return of non-defective goods is at the Buyer's expense. Returned goods are collected by a courier ordered by UAB Joksita. The condition of returned goods is checked by the warranty service; if the returned goods are not defective, the cost of transporting the goods within Lithuania is deducted from the refund amount.
8.2.5. When warranty service is ordered, UAB Joksita completes all the necessary documents related to transporting the item. The customer does not need to fill in, print, stick anything on the packaging or track anything. In case of additional reservations or problems, UAB Joksita managers contact the customer personally.
8.2.6. The courier is called for the next working day after receipt of the form. The courier usually announces their arrival by phone; the customer must prepare and pack the goods before the courier arrives.
8.2.7. The Buyer undertakes to pack the goods for transport properly and securely. UAB Joksita accepts no liability for damage incurred during transport of improperly packed returned goods.
8.3. When returning goods, the Buyer must comply with the following conditions:
8.3.1. The returned item must be in its original, undamaged packaging;
8.3.2. The item must not have been damaged by the Buyer;
8.3.3. The item must be unused and must not have lost its commercial appearance (labels intact, protective films not removed, etc.) (this point does not apply when a defective item is returned);
8.3.4. The returned item must be complete, as received by the Buyer;
8.3.5. Proof of purchase must be provided when returning the item.
8.4. The Seller has the right to refuse goods returned by the Buyer if the Buyer does not comply with the returns procedure set out in point 8.3.
8.5. When the wrong item and/or a defective item received is returned, the Seller undertakes to take back such goods and replace them with equivalent suitable goods.
8.6. If the Seller does not have suitable replacement goods, the amount paid, excluding the delivery charge, is refunded to the Buyer within 10 working days.
8.7. UAB Joksita has the unilateral right to deduct from the amount refunded to the customer the amount of any additional discount granted, if the customer used an additional offer discount and later cancelled (returned) at least one non-defective item from the offer to which the discount was applied.
8.8. Where the reason for returning an item is poor quality, UAB Joksita undertakes, at its own expense, to replace the item of poor quality with an item of proper quality or to refund the money paid for the item. Goods of poor quality are exchanged or returned in accordance with the "Rules for the Return and Exchange of Items" approved by Order No. 217 of the Minister of Economy of 29 June 2001.
8.9. If, during the warranty period, an item of poor quality purchased by the customer is replaced with a new item of proper quality, the remaining warranty period applies to the replacement, i.e. the warranty period is not extended.
8.10. IMPORTANT! The returns procedure does not apply to: legal entities; products with individual customer modifications made on request or to individual order (for example, printing) that irreversibly alter their original commercial appearance; individually ordered goods; goods damaged by the customer; goods that do not meet the return standards listed above (damaged commercial appearance, signs of use or wear); goods returned after the 14-day return period. An exception applies to goods that do not meet the return requirements but are defective.
9. Liability of the Buyer and the Seller
9.1. The Buyer is fully responsible for the accuracy of the personal data provided by the Buyer. If the Buyer does not provide accurate personal data in the registration form, the Seller is not responsible for the resulting consequences and acquires the right to claim compensation from the Buyer for direct losses incurred.
9.2. The Buyer is responsible for actions performed while using the UAB Joksita online shop.
9.3. A registered Buyer is responsible for passing on their login details to third parties. If the services of the UAB Joksita online shop are used by a third party who has logged in to the online shop using the Buyer's login details, the Seller considers that person to be the Buyer.
9.4. The Seller is released from any liability where losses arise because the Buyer, disregarding the Seller's recommendations and the Buyer's own obligations, did not read these Rules, even though they were given the opportunity to do so.
9.5. If the Seller's online shop contains links to websites of other companies, institutions, organisations or persons, the Seller is not responsible for the information there or the activities carried out, does not maintain or control those websites, and does not represent those companies and persons.
9.6. In the event of damage, the Party at fault compensates the other Party for direct losses.
10. Marketing and information
10.1. The Seller may, at its discretion, run various promotions in the online shop.
10.2. The Seller has the right to unilaterally, without separate notice, change the terms of promotions or cancel them. Any change to or cancellation of the terms and procedure of promotions applies only going forward, i.e. from the moment it is made.
10.3. The Seller sends all notices using the means of contact specified in the Buyer's registration form.
10.4. The Buyer sends all notices and questions to the telephone numbers or email addresses given in the "Contacts" section of the Seller's online shop.
10.5. The Seller is not responsible if the Buyer does not receive information or confirmation messages due to disruptions in internet connections or email service providers' networks.
11. Final provisions
11.1. These Rules for the purchase/sale of goods have been drawn up in accordance with the laws and legislation of the Republic of Lithuania.
11.2. All disagreements arising from the implementation of these Rules are settled by negotiation. If no agreement can be reached, disputes are resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
